Cancellation Policy & Privacy Policy
Cancellation Window
All class bookings must be cancelled at least 2 hours before the start time to avoid fees and allow someone else to take the spot. Cancellations made within 2 hours of class start time are considered late cancellations.
Casual passes / packs: The class credit is forfeited.
Unlimited memberships: A $10 late cancellation fee applies.
If you are moved from waitlisted to confirmed for a class, normal cancellation rules apply. Please keep an eye on notifications.
Workshops: are non-refundable, but can be transferred to a friend or family member, with written notice to info@kozenyoga.com.au at least 48 hours before the event.
Exceptions
We understand life happens. If there is a genuine emergency, please email us at info@kozenyoga.com — we’re human and review on a case-by-case basis.
Privacy Policy
Kozen Yoga ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights regarding it.
Information We Collect
We may collect personal information such as your name, email address, phone number, and any details you provide when you:
Book a class, workshop, or retreat
Sign up for a membership or the on-demand video library
Submit an enquiry via our website or a Facebook lead form
Subscribe to our newsletter or marketing communications
How We Use Your Information
We use your information to:
Respond to enquiries and process bookings
Provide updates about classes, events, retreats, and offers
Improve our services and communications
Comply with legal or regulatory obligations
Data Sharing
We do not sell, rent, or pass on your personal data to third parties for their own marketing purposes. Your information may be shared only with trusted service providers who help us operate the studio (e.g. our booking or payment platform), and only to the extent necessary for them to provide that service.
Facebook Lead Forms
If you submit your details through a Kozen Yoga Facebook or Instagram lead form, that information is provided to us so we can contact you directly about the enquiry or offer. It is handled under this same policy and is not shared with any third party for their own use.
Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, using secure systems for storing client and booking data.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below.
Cookies
Our website may use cookies to improve your browsing experience and understand site usage. You can disable cookies through your browser settings.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this policy or how your data is handled, contact us at: info@kozenyoga.com.au